Returns & Exchanges

We want you to love your results, which is why we offer a 60-day money-back guarantee on all NuFACE devices and a 30-day return window for skincare and attachments. Items must be returned in their original packaging to be eligible for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.

2

Print Your Label

After submitting your request, download and print the prepaid shipping label provided via email to ensure your return is tracked and processed quickly.

3

Pack Your Device

Place the device, all included components, and any unopened skincare products into the original box and secure it inside a shipping mailer.

4

Ship and Refund

Drop off your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing